Get the most from your business with Americas

• If not logged in/cannot remember password: From any page, go to the top right hand corner and click on “SIGN IN” drop down arrow, then click on “SIGN IN / REGISTER.” Click on “Forgot Password?” and enter your account email on the next page. Follow the instructions on the email you receive.
• If logged in: From any page, go to the top right hand corner and click on “MY AVNET” drop down arrow, then click on “PROFILE.” Under the “Account Information” section within “PROFILE” click on “Change Password” and follow the instructions.

Go to “PROFILE” found in the “MY AVNET” menu drop down found in the upper right hand corner. Click on “Address Book” found under “Profile” on the left-hand side. Then click on the “ADD ADDRESS” button to proceed accordingly.

If you are an Avnet terms account customer, you may only request a shipping address to be added. If you wish to change your invoice address, please contact your Avnet sales rep.

Go to “PROFILE” found in the “MY AVNET” menu drop down found in the upper right hand corner. Click on “Account Information” found under “Profile” on the left-hand side. On the page, under “Need more information” you will see the “APPLY” button so you may request to apply for a credit line.

You should already be set up! If for some reason you are not already set up online, please contact your Avnet rep or follow the steps below.

Go to “PROFILE” found in the “MY AVNET” menu drop down found in the upper right hand corner. Click on “Account Information” found under “Profile” on the left-hand side. On the page, under “Account” you will see the “Request To Join Existing Account” link where you will type in your account number start with “400.” Check back within 24 hours to verify you have been linked correctly.

Go to “DASHBOARD” found in the “MY AVNET” menu drop down found in the upper right hand corner. Scroll down to “My Contacts” to view your Avnet representative’s email and phone number.

Go to “PROFILE” found in the “MY AVNET” menu drop down found in the upper right hand corner. Click on “Address Book” found under “Profile” on the left-hand side. Review the invoice and shipping address(es) associated with your account. You may change the default shipping address in this section by clicking on “Set To Default” on your preferred address.

Yes! While on the shopping cart, click on “Export” in the upper right hand corner of the cart and choose to download the file as either a CSV or PDF file.

As long as you are logged in while adding parts to your cart, the shopping cart automatically saves. You can complete your order at any time after that!

For your privacy, we do not save your credit card information. You will need to enter this information every time you place an order with debit or credit cards. Only credit line information is saved.

During checkout, under Shipping Method, please find the option to upload a tax exempt form. Click on the checkbox to the left of “Upload Tax Exempt Certificate” to open up your file folder. Find and click on your tax exempt form, then click on “Open.” If you do not have a form filled out yet, you may download Avnet’s template by clicking on “Download Certificate of Exemption Form.”

Once a green banner saying you’ve uploaded your file correctly, click on the checkbox again and click on “CONTINUE.”

Please note, you will be charged tax for this first order. If you are tax exempt eligible, the tax will be credited back to you once our team reviews and approves your tax exempt form!

Our team needs to first review and approve of your tax exempt form. If we find you are tax exempt eligible, your tax charge will be credited back to you after the approval!

EMEA customers are not currently offered a credit card option in the payment section. We are currently working on providing you this option in the near future!

Notes can be added at the line item level after the order is placed. Once placed, please go to “Orders” found in “MY AVNET” which can be accessed in the drop-down menu in the upper-right hand corner of the page.

While on the Order History, click on the down green arrows to the left of your order. You will now see your order at a line item level. Click on the blue envelope found at the left of every line item to open up a message pop-up. Type your message and click ‘SEND’! Any responses sent back can be found in the Dashboard or Activity Center of MY AVNET.

We do not currently offer the ability to add notes to a line item during the checkout to avoid any delays in the shipping.

You may quote higher than the available tiers by clicking on the “Need More? Request A Quote” hyperlink under the “ADD TO CART” button within the search results or to the left of the pricing tiers on the Product Detail Page. This will open a pop-up where you may choose any quantity and even enter a Target Unit Price. Once completed, click on “SUBMIT QUOTE.” Or if you’d like to add additional parts to the quote, simply click on “ADD TO QUOTE” and then “CONTINUE SHOPPING” to add more later.

You may access open quotes by clicking on the blue “Open Quote” tab found on the left hand center side of the page.

Once parts are added to a quote by clicking on “Need More? Request A Quote” on a part, you can click on “SUBMIT QUOTE” on the pop-up. You will receive a “Quote Submitted” notification on the same pop-up. You can review all submitted quotes at any time by simply clicking on “Quotes” found in the “MY AVNET” drop down.

Once approved, quoted parts will be available 30 days after approval. Please note, parts within larger quotes may be approved on different dates which will cause parts to have different expiration dates.

To track orders placed either online or offline with your Avnet Rep, go to “Orders” found under the ‘MY AVNET’ drop-down in the upper-right hand corner of any page. Once you find the correct Order Number, review the column titled “ORDER STATUS.” If it has shipped, you can track the shipment by clicking on the hyperlinked number found under the column titled “TRACKING/WAYBILL NUMBER.”

To reorder entire past orders or a few of those parts, go to “Orders” found under the “MY AVNET” drop-down in the upper-right hand corner of any page. Once you find the correct Order Number, click on it to go to the Order Details.

Once on Order Details, scroll down to the section titled “Orders” and click on the hyperlink titled “Reorderable Parts” on the right hand corner of the section. Click on the checkbox for the part(s) you’d like to reorder, then click to “ADD TO CART.” To check out, continue your purchasing journey as usual.

To immediately get a copy of your invoice, go to ‘Orders’ found under the ‘MY AVNET’ drop-down in the upper-right hand corner of any page. Once you find the correct Order Number, review the column titled ‘INVOICE NUMBER’. Click on the hyperlinked number to download a digital copy of your invoice. Please note, invoices are only created once the order ships.

Yes! If you need to make any changes or have any questions on how to find information on the site, feel free to call your Avnet representatives (contact information found under My Contacts on the MY AVNET section) or contact us at 1-800-408-8353 or OnlineSupportUS@avnet.com.

If you would like to cancel an order that you place online, please contact one of our Customer Care Representatives at 1-800-408-8353. For any other orders, contact your Account Manager or Sales & Marketing Representative.

You may choose an expedited shipping speed during the checkout process. We offer the following expedited services:

Fed Ex:

• 2-Day Air
• Priority Overnight

UPS:

• 3-Day Select
• 2nd Day Air
• Next Day Air by 10:30am
• Next Day Air by 5pm

If you need to make any changes to shipping speeds after an order has placed, you can call your Avnet representatives (contact information found under My Contacts on the MY AVNET section) or contact us at 1-800-408-8353 or OnlineSupportUS@avnet.com.

No, you may use your own template. However, we do offer a BOM template, which is also available on the tool, if you wish to use that as a starter!

The BOM tool accepts xls, xlsx, csv, tab, and txt files up to 20MB and up to 1000 lines.

When you first upload a BOM, you will be prompted to answer the question, “Have we matched your columns correctly?” If they are not correct, then please choose ‘No, Rematch Columns’. Please rematch the columns accordingly.

However, if at any point after answering the question above, you realize that the columns are still incorrectly matched, you may click on ‘Add/edit columns’ to the right of the tabs. On the pop-up, simply click on ‘Re-match columns’ to rematch the columns.

If there are alternatives available, you can click on the “View Alternatives” link found under the part number in the Part Number column.

This will open up a comparison page with all of the alternate options. You may swap parts at this stage. You can then return to the BOM at any point.

You can share a BOM with all of your coworkers on the account by clicking on the “Shared” button found on the tool page next to each BOM titled. You can also do this by clicking on the “Private” button in the upper right hand corner while you are editing a BOM.When you first upload a BOM, you will be prompted to answer the question, “Have we matched your columns correctly?” If they are not correct, then please choose “No, Rematch Columns.” Please rematch the columns accordingly.

This feature is currently only available to customers that have a terms account with Avnet and are sponsored online. Please contact your Avnet representative to confirm if you are sponsored online.

Once you’ve edited your BOM and have confirmed the part numbers and quantities, you can click the checkboxes to the left of the part number within the BOM. Then click on “Add Items to Cart” to continue through to the checkout process.

Yes! As soon as you upload a BOM file, the system automatically saves it for you so you may return at any point to continue editing it. You can edit the name and even save it into different projects.